Terms of Service
Effective Date: October 8, 2026
Welcome to Cardinal!
These Terms of Service (“Terms”) govern your access to and use of the Cardinal platform, website, and related services provided by Cardinal AI, Inc. (“Cardinal,” “we,” “our,” or “us”).
By accessing or using our services, you agree to these Terms.
1. Our Services
Cardinal provides an AI-powered sales outreach and go-to-market automation platform.
Our services may include contact discovery, lead enrichment, email automation, LinkedIn outreach, AI-generated content, campaign management, analytics, and integrations with third-party platforms.
We may modify, improve, or discontinue features as our platform evolves.
2. Account Registration
To use certain features, you must create an account and provide accurate registration information.
You are responsible for maintaining the confidentiality of your account credentials and for activities occurring under your account.
You must notify us promptly if you suspect unauthorized access to your account.
3. Acceptable Use
You agree to use Cardinal only for lawful and authorized business purposes.
You must not:
Use our services to send unlawful spam, fraudulent communications, or deceptive messages.
Violate applicable privacy, data protection, or electronic communications laws.
Access or use third-party accounts without authorization.
Upload malicious software or attempt to compromise our systems.
Interfere with the operation or security of our platform.
Use our services in ways that violate applicable third-party platform requirements.
You are responsible for ensuring that your outreach activities comply with applicable laws, including CAN-SPAM, GDPR, and other relevant regulations where applicable.
4. Third-Party Integrations
Cardinal may allow you to connect third-party services, including Google, Gmail, Google Workspace, LinkedIn, and CRM providers.
By connecting an account, you authorize Cardinal to access and process information within the permissions you grant.
Your use of third-party services remains subject to their respective terms and policies.
We are not responsible for interruptions, restrictions, or changes imposed by third-party providers.
You may disconnect supported integrations through available account settings or the relevant third-party provider.
5. Customer Data
You retain ownership of the data, content, and materials you provide to Cardinal.
You grant Cardinal a limited right to process, store, and use such data as necessary to provide and maintain the services, comply with applicable law, and perform other activities authorized under these Terms and our Privacy Policy.
You represent that you have the necessary rights and permissions to provide and process such data through our platform.
6. AI-Generated Content
Certain Cardinal features use artificial intelligence to generate messages, recommendations, research, and other content.
AI-generated content may be inaccurate, incomplete, or unsuitable for particular circumstances.
You are responsible for reviewing and approving content as appropriate before using it in business communications.
Cardinal does not guarantee specific sales results, response rates, meetings, or revenue outcomes.
7. Fees and Payment
Certain services require a paid subscription or other commercial agreement.
Applicable fees, billing terms, and payment obligations will be communicated during purchase or through a separate agreement.
Unless otherwise agreed in writing, you are responsible for all fees incurred under your account.
8. Intellectual Property
Cardinal and its licensors retain all rights, title, and interest in the platform, software, trademarks, and related intellectual property.
These Terms grant you a limited, non-exclusive, non-transferable right to use our services during your authorized subscription or access period.
9. Confidentiality
Each party agrees to use reasonable care to protect the other party’s confidential information and not disclose it except as necessary to perform obligations under these Terms, as authorized, or as required by law.
10. Service Availability
We strive to provide reliable services but do not guarantee uninterrupted or error-free operation.
We may perform maintenance, implement updates, or temporarily suspend access when necessary for security or operational reasons.
11. Termination
You may stop using our services at any time, subject to applicable subscription or contractual obligations.
We may suspend or terminate access if you materially violate these Terms, engage in unlawful activity, or create significant security risks.
Following termination, data may be retained or deleted in accordance with our Privacy Policy and applicable legal obligations.
12. Disclaimers
To the maximum extent permitted by applicable law, our services are provided “as is” and “as available,” without warranties of any kind, whether express or implied.
We do not guarantee specific business outcomes or uninterrupted availability.
13. Limitation of Liability
To the maximum extent permitted by applicable law, Cardinal will not be liable for indirect, incidental, consequential, special, or punitive damages arising from the use of our services.
Our aggregate liability arising out of or relating to the services will not exceed the fees paid by you to Cardinal during the 12 months preceding the event giving rise to the claim, except where such limitation is prohibited by applicable law.
14. Governing Law
These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law principles.
15. Changes to These Terms
We may update these Terms periodically. Updated versions will be published on our website with a revised effective date.
Your continued use of the services after updated Terms become effective constitutes acceptance to the extent permitted by law.
16. Contact
For questions about these Terms, contact:
Cardinal AI, Inc.
Website: https://www.trycardinal.com
Email: team@trycardinal.ai
