Follow-up play

After every discovery call, send the recap within the hour.

Written byCasey SpencerCasey SpencerVoxel EnergyUsesGranolaSalesforceGoogle Calendar
How it runs
  1. Starts
    A first or second call with a prospect ends.
  2. Step 1
    Read the call

    Cardinal reads the recording or notes for the problem, the timeline and who else decides.

  3. Step 2
    Write the recap

    Their problem in their words, what you agreed, and who does what by when.

    ToMatt Lee, CEO at OkapiSubjectrecap + next steps

    Hey Matt!

    Thanks so much for the time today! Here’s what I heard: new AEs take about four months to book their own pipeline, and you need that closer to six weeks before the New York hires start in January.

    Next steps: I’ll send over two customer examples by Wednesday, and you’ll loop in Nina for the demo Thursday at 2!

    Anything I missed?

    -Devi

  4. Step 3
    Update the CRM

    Stage, next step and contacts are filled in, so the rep doesn’t have to.

  5. Step 4
    Hold the next meeting

    A calendar invite goes out for the date you agreed on the call.

Playbooks

A seller laughing on the phone
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